Client Overview — Tekkon

Tekkon is a Nepal- and Australia-based technology services firm that helps companies extend their engineering teams through remote staff augmentation and dedicated developers. From its Kathmandu delivery center, Tekkon matches top-tier tech professionals to global projects and supplies talent across web, mobile, and backend stacks. Public profiles list a 51–200 person team with a presence in Baluwatar, Kathmandu.

Business Challenges

  • Client Trust & Security – International clients required enterprise-grade security for handling sensitive project data.
  • Global Access Management – Needed robust identity controls for clients and teams across multiple time zones.
  • Scalable Client Onboarding – Required streamlined portal to manage growing client base efficiently.
  • Project Visibility – Lacked centralized platform for real-time project tracking and team performance monitoring.

⚠️ Critical Challenge

Without a secure, scalable client portal, Tekkon risked losing high-value international contracts due to security concerns and operational inefficiencies.

Solution Implemented

1. Containerized Client Portal Platform

Tekkon deployed their client portal on Amazon ECS with AWS Fargate, eliminating server management while ensuring consistent performance and enabling rapid feature deployment.

2. Enterprise-Grade Security

AWS IAM provided granular access controls with role-based permissions. Multi-factor authentication and SSL certificates from ACM ensured secure client communications.

3. Intelligent Load Distribution

Application Load Balancer distributed requests efficiently across container instances, maintaining high availability for global clients.

4. Robust Data Management

The solution used Amazon RDS for structured data and DynamoDB for real-time updates, with automated backups protecting client information.

5. Comprehensive Monitoring

Amazon CloudWatch provided real-time monitoring and custom dashboards for client engagement insights.

💡 Pro Tip

AWS IAM’s fine-grained permissions enabled Tekkon to create custom access levels for different client tiers, enhancing security while improving user experience through personalized portal views.

Results and Benefits

Key Metrics: 75% faster client onboarding, 99.8% uptime, 60% reduction in manual tasks, and 40% increase in client retention rates.

  • Operational Excellence: Streamlined global delivery and enhanced client experience through self-service capabilities.
  • Security & Compliance: Achieved SOC 2 compliance with end-to-end encryption and role-based access controls.
  • Business Growth: Enabled entry into enterprise markets and secured three Fortune 500 clients within six months.
  • Scalability Foundation: Infrastructure supports 5x growth without architectural changes.

Conclusion

Tekkon’s AWS ECS implementation transformed their operations from a manual, trust-dependent model to a secure, scalable, and professional platform that meets international enterprise standards. The solution eliminated technical barriers that previously limited their market reach while establishing a foundation for sustainable growth.

The platform’s success enabled Tekkon to secure three Fortune 500 clients within six months of launch, demonstrating the direct business impact of investing in secure, scalable cloud infrastructure.

Key technical achievements include zero-security incidents, seamless global accessibility, and automated scaling that handled 300% traffic increases during major client onboarding periods. Most importantly, the solution positioned Tekkon as a trusted technology partner capable of meeting the demanding requirements of international enterprise clients.

ROI realized within 8 months through reduced operational costs, faster client acquisition, and premium pricing enabled by enterprise-grade security. This scalable foundation now supports Tekkon’s expansion into new markets while maintaining their reputation for reliability and security excellence.

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